We hope that you will be delighted with your purchase from us. But if you need to make a return for any reason we will be happy to help. This page explains our returns policy and how to go about making a return should you need to.
You can return goods you have ordered from us if Merchandise is not satisfactory or which does not correspond with its description or which fails to comply with any other item implied by the sale of Goods Act 1979. Goods must be returned / exchanged within 14 days (from receipt of goods) in their original condition after this we reserve the right to accept a refund or exchange. Please note that we can only accept returns of grooming and cosmetic items if these are unopened and in their original complete packaging.
Before returning your items to us, please check:
We offer free returns on all UK orders.
We recommend that you insure the parcel to the value of the item(s) you're returning. We also recommend that you use a recorded delivery so that you can track your parcel online.
We also accept online returns in our Cheltenham shop.
Our address for returns is:James of Montpellier1 The CourtyardCheltenhamGL501SR
If you wish to cancel your order:
(a) You can notify us by email to [email protected] or call us on +44 (0)1242 529203 before we have dispatched the goods to you or
(b) Where goods have already been dispatched to you, by returning goods to us in accordance with the clause set out above.
We kindly remind our customers that invoices and requests for Tax Free Refunds must be made at the time of purchase. This is a statement of Policy only, which may be changed at any time and does not affect your statutory rights.